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COVID-19 Updates


At Peoples Gas, our goal is to maintain safe, reliable natural gas service for our customers. We are actively monitoring the novel coronavirus (COVID-19) outbreak globally and in the U.S. We are working closely with the Centers for Disease Control and Prevention and the local health authorities to continuously monitor the situation and evaluate our operational response plans.

As a utility company that provides critical public services, our focus is on ensuring the continued reliability and safety of our service to customers, as well as the health and safety of our employees. 

Our preparedness efforts include providing ongoing guidance and resources to our employees to mitigate the spread of acute respiratory illness, lessen the potential impact of COVID-19 in our facilities and maintain business operations. At this time, we do not anticipate any disruptions or impact to our services as a result of the outbreak. 

We will continue to provide any relevant updates as this situation evolves. 

For non-emergencies, our customers can contact us at 1-800-764-0111 or contactus@peoples-gas.com. We will continue to share any updates with our customers here on our website and on social media.

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Emergency Hotline: 1.800.400.4271

24 hours a day / 7 days a week


What is an Emergency?

Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271 . Our personnel are ready to assist you 24/7. When in doubt, call us immediately. 

If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.

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Stay Warm This Winter by Applying for LIHEAP


PITTSBURGH, PA (November 1, 2017) – Peoples Natural Gas is promoting the opening of the 2017 Low Income Home Energy Assistance Program (LIHEAP) with the goal of helping limited-income customers with winter heating bills.

LIHEAP is a federally funded grant program administered by the Pennsylvania Department of Human Services (DHS) that helps income-eligible families pay winter heating costs. Grants are also available for residents without heat or in danger of being without heat. For the 2017-2018 winter heating season, the minimum LIHEAP grant will be $200.

LIHEAP is applied directly to a customer’s utility bill. Customers who qualify can also benefit from Peoples’ Customer Assistance Program (CAP), which can provide lower monthly bills all year round. Peoples’ heating “hotline” 1-800-400-WARM (9276) can assist with program information and guidelines.

“Everyone knows a friend, neighbor or family member who may struggle to pay their heating bills, and a little help goes a long way,” said Rita Black, Director of Customer Relations at Peoples. “Our goal is to connect families to the programs that are available to help them and make it easy for them to apply. We hope that anyone who needs help this winter or those caring for family members or neighbors with limited incomes will learn more about  LIHEAP, CAP and other programs that provide assistance.”

LIHEAP funds are limited. Peoples urges eligible home owners and renters to apply as soon as possible. Eligibility guidelines for LIHEAP change, and customers who may not have been eligible last year are encouraged to reapply. The income eligibility limit for the 2017-2018 LIHEAP is 150% of the federal poverty income guidelines. This means individuals with an annual income of up to $18,090 are eligible. A family of four can earn an annual income of up to $36,900. LIHEAP closes on April 6, 2018, or earlier if funds run out.

Customers are encouraged to apply online through the Commonwealth of Pennsylvania Access to Social Service website (COMPASS) at www.compass.state.pa.us. To apply, the customer must provide the following information:

1. Names of all people in the household

2. Birth dates for all people in the household

3. Social Security numbers for all members of the household

4. Proof of income for all members of the household

5. A copy of a recent heating bill

 Learn more about LIHEAP and other programs available to help Peoples’ customers at www.peoples-gas.com/LIHEAP.  

About Peoples:
Peoples is an energy provider serving approximately 740,000 homes and businesses in Western Pennsylvania, West Virginia and Kentucky. The company’s mission is to improve the lives of its customers and to help build long-term economic growth for the regions it serves. For more information about Peoples, visit www.peoples-gas.com and follow Peoples on social media @peoplesnatgas. Peoples is owned by funds under the management of SteelRiver Infrastructure Partners.