On Thursday, March 1, one of our customers received a suspicious call from a person claiming to be from Peoples Natural Gas. The caller said the customer owed a balance on their account, and instructed the customer to go to a drug store, purchase a pre-paid card, and then call back to make a payment. The caller said that if this was not done within the hour, the customer’s service would be turned off.
We want to stress to our customers that Peoples will NEVER ask customers to provide credit card or personal information over the phone, or to pay with a gift card or pre-paid card of any kind. All of our disconnection notices are sent by letter well in advance, never by telephone or on the same day. In addition, our customer service numbers are all 1-800 numbers. If you suspect any potential scam, we urge customers to call Peoples immediately at 1-800-764-0111.
ANYONE receiving these calls should call our customer service number at 1-800-764-0111 and should immediately file a police report.
Gas leaks, an odor of gas, damaged lines, and carbon monoxide symptoms are all considered emergencies. If you have an emergency, call our emergency hotline at 1-800-400-4271. Our personnel are ready to assist you 24/7. When in doubt, call us immediately.
If you smell gas, do not attempt to locate the leak. Instead, leave the house or building right away. Do not turn on or off any electrical switches, appliances, or lights, as an electrical charge could create a spark. When you are in a safe place, call the Peoples emergency hotline.
Peoples e-Account provides all of your account information at your fingertips 24/7. Pay your current bill, start or stop gas service, enter your meter reading, and much more with Peoples e-Account. It’s free, secure, and easy to sign up. Click "Create an Account" to get started today!
In the e-Account dropdown option on the homepage, the 'Get the e-Account App' option, you should use the following text: The e-Account app is available for your smart phone! Click the link to download it today from the App Store or Google Play Store.
You get to name your kids, your dog, your cat...but how many people can say they named a penguin? Now, that person could be you!
An endangered African penguin at the National Aviary in Pittsburgh
As part of our partnership with the National Aviary, we were given the opportunity to name one of their African penguins. Thanks to everyone who sent in the great name suggestions. The winning name is Slippy!
Join us for a special Naming Ceremony at the National Aviary (700 Arch Street, Pittsburgh, PA 15212) on Saturday, June 3rd at noon. The Naming Celebration will be held in Room B – directly across from Penguin Point. Light refreshments and one of the Aviary’s African Penguins will be part of the ceremony. (Slippy is shy so he is sending a friend to take part in the festivities.)
Don’t miss your chance for a special photo opportunity with an African Penguin and the chance to explore the National Aviary to learn more about their environmental conservation efforts!
Help Us Protect the Environment - Sign Up for e-Billing!
Did you know that you can save paper by signing up for e-Billing through your Peoples e-Account? It only takes a few minutes, and then you'll never have to worry about another paper bill! We currently have over 700,000 customers in Pennsylvania, West Virginia, and Kentucky, so by converting everyone to e-Billing, you could help us save approximately 6,720 trees per year. That's roughly 135 acres worth of trees, or twice the size of the Pittsburgh Zoo and PPG Aquarium!
Not only is Peoples e-Billing great for the environment, it's also easy, convenient, and safer than the traditional printed bills you receive in the mail. You'll never have to worry about where you left your bill or when it's due. With Peoples e-Account and e-Billing, you simply login to view your bill, and can even pay it online. No more writing checks and buying stamps! Plus, you never have to shred your bills to protect your personal information. Through our secure Peoples e-Account system, all of your information stays safe in one spot. And by choosing e-Billing through your e-Account, you cut down on paper usage and help the environment.
Not an e-Account member? No problem! Register for Peoples e-Account today and sign up for e-Billing.
Native to the southern coasts of Africa, the African penguin population has crashed by more than 50 percent in the past 30 years. Outstanding conservation efforts, like the work at the National Aviary, are trying to preserve healthy, genetically diverse populations of African penguins. And you can help! By making a donation to the National Aviary, you can ensure that these birds will once again thrive in the wild.
The National Aviary works hard to educate the public and to encourage a sincere respect for nature, just as we continually work hard to increase our efficiency and help customers reduce their carbon footprint. That's why we want to support outstanding organizations like the Aviary to help protect and preserve the planet. It's a responsibility that we all share!