Understanding Your Bill

Check for Accuracy

The best way to verify accuracy of your bill is to check the reading on your meter. If the bill was based on an Actual meter reading and the read you get is the same or higher, then your bill is correct. If your bill was based on an Estimated meter reading and the read you get is lower, then your estimate may be too high.

Peoples has a customer meter reading program where you can call in your reading on the months the bill would normally be estimated.

To call in a meter reading or to ask a question about your bill, please contact Customer Service at 1-800-764-0111.

How to Read a Meter      

Read Types

A – Actual reading obtained by a Peoples Natural Gas employee.

E – Estimated reading calculated by the computer based on prior usage and temperature.

C – Customer read provided by the customer.

Bill Components

There are six main sections to your bill.

1. This section contains: Customer Name, address and account number; Bill date; Date of the next meter reading; and Company contact information.

2. This section contains: Balance and payments; Rate type; Basic charges, late fees and taxes; Price per MCF; and Total amount due.

3. This section contains: Average daily temperature and bar graph with comparative usage.

4. This section contains: Beginning and end dates for the billing period; Meter reading and read type.

5. This section contains: Important account messages.

6. This section contains the remittance coupon for paying your bill as well as the due date; account number; remittance address and a place to mark changes such as your address or phone number.

   

Customer Assistance Program (CAP) Bills

Effective February 2012, the layout of the CAP bill changed. These changes were made to make the bill easier to understand, provide you with more information on the CAP program, and give you important information on your CAP account. For details on how to read the new bill, please click here.

NOTE: Your monthly payment has not changed.  

Definition of Charges

BB&A

Recovers the gas cost related to balancing your gas used with gas received by the company for your Commercial or Industrial account.

Capacity Charge

A charge Peoples Natural Gas uses to recover the costs to reserve capacity on the interstate pipelines.

Commodity Charge

The charge for basic gas supply service.

Commodity Charge Adjustment

An adjustment applicable to some customers to reflect the current monthly cost of purchased gas.

Customer Charge

The monthly charge for maintaining your gas meter, meter reading, billing and record keeping.

Delivery Charge

Basic service charge for the delivery of natural gas.

Due Date

The date your bill is due to be paid.

Gas Cost Adjustment

The monthly amount billed or credited to your account for the difference between projected and actual gas costs.

 Late Charge

A late charge of 1.5% per month will be added to your Residential or Commercial account if you do not pay the amount due by the Due Date of your bill. Industrial accounts are charged 2% per month.

MCF

A standard measure of gas volume. MCF is an abbreviation for 1,000 cubic feet.

State Taxes

Taxes collected by public utilities and then paid to the Commonwealth of Pennsylvania.

State Tax Surcharge

The amount billed or credited to your account as a result of changes in the level of certain Pennsylvania taxes paid by Peoples Natural Gas Company. Taxes include: Capital Stock Tax, Corporate Net Income Tax and Public Utility Realty Tax.