Peoples E-Account provides all your account information at your fingertips 24/7! Pay your bill online, monitor your gas usage, enter a meter reading and more.

Energy Assistance Programs

Peoples Gas offers a variety of programs for customers on limited or fixed incomes or who may have special needs. Contact us at 1-800-400-WARM  (9276) for details, eligibility requirements, and enrollment information.

Low-Income Home Energy Assistance Program (LIHEAP)

A federally-funded program, LIHEAP provides grants to income eligible customers. Applications for the 2015-2016 season will be available beginning November 2, 2015.

Homeowners or renters may be eligible to receive LIHEAP funds if household income does not exceed the following guidelines:

  Household SizeMonthly IncomeAnnual Income

 For each additional person, add:

$520 $6,240

Pennsylvania Customers: Find out more and download an application at the Pennsylvania Department of Human Services web site, or by calling their LIHEAP hotline at 1-866-857-7095.

Kentucky Customers Click HERE

West Virginia Customers Click HERE


 Customer Assistance Program (CAP)

Peoples Natural Gas' Customer Assistance Program (CAP) is a special payment arrangement for people who meet income guidelines and are having trouble paying their bills.

CAP participants make affordable payments to maintain gas service by paying between 8 and 10 percent of their total monthly before tax household income each month.

Call 1-800-400-WARM (9276) for more information and to see if you qualify.

If you have received a grant from the Low Income Home Energy Assistance Program (LIHEAP), you may be automatically eligible to participate in CAP.

Attention CAP customers: Effective July 2015, the layout of the CAP bill has changed for formerly Equitable Gas customers and you will have a new account number. For details on how to read the new bill, please click here. Your monthly payment has not changed.


Low Income Usage Reduction Program (LIURP)

Based on income and energy usage, customers may be eligible to receive heating system retrofits, weather-stripping, caulking, insulation and other energy-saving measures.


Customer Assistance Referral Evaluation Service (CARES)

Our Customer Relations Specialists provide assessments for customers who require assistance, such as the unemployed, those with certain medical needs, or frail older adults.


Emergency Furnace Repair Program

Help is available to limited income customers who need emergency assistance to pay for heating system or line repairs or replacements. Please call 1-800-400-WARM for more information.


Dollar Energy Fund

The Dollar Energy Fund, a nonprofit organization, has provided help since 1983 to the income eligible and special needs customers in the Peoples Gas service area of Pennsylvania and West Virginia who are faced with problems paying their heating bills. The Dollar Energy Fund, supported by utility customers and utility companies' shareholders helps people stay warm during the home heating season. Contact us at 1-800-400-WARM  for a list of Dollar Energy Fund screening agencies in your area.

You Can Help Your Neighbors Stay Warm. Just add $1 extra when you pay your monthly gas bill, or call Peoples Natural Gas at 1-800-764-0111 to make a pledge larger than $1 a month. You also can send a check or money order in any amount to: Dollar Energy Fund, P.O. Box 42329, Pittsburgh, PA 15203-0329.
Find out more on the Dollar Energy Fund web site. For a copy of Dollar Energy Fund's official registration and financial information, call the Pennsylvania Department of State, toll-free, at 1-800-732-0999. Registration does not imply endorsement.


PA 2-1-1 Southwest is a  resource and information hub that connects  PA residents with community, health  and disaster services through a free,  24/7 confidential phone service.  2-1-1 is a FREE, accessible, 3-digit telephone number available to  everyone, providing easy access to customized health, housing  and human services information in one place.  Assistance is confidential and is a great way to connect you or a loved one with community resources that can help.
PA 2-1-1 Southwest serves the following 11 Counties in Southwestern  Pennsylvania:  Allegheny, Armstrong, Beaver, Butler, Fayette, Greene,  Indiana, Lawrence, Mercer, Washington, and Westmoreland.

 Pennsylvania's Keystone Help program

The Keystone HELP® program offers low-rate loans to help make affordable energy efficiency home improvements (such as heating and cooling systems, insulation, windows, and "whole house" improvements and geothermal heat pumps) available to all eligible Pennsylvanians. Keystone HELP® is administered by AFC First Financial Corporation, a Pennsylvania energy efficiency lender.

Pennsylvania homeowners who own and are making qualifying improvements to their 1 to 2 unit primary residence located in Pennsylvania are eligible. Good credit and the ability to repay are required; a maximum income limit may apply. Please visit for guidelines and to see if you qualify.


PA Homeowners Energy Efficiency Loan Program (HEELP)

Pennsylvania Housing Finance Agency's Homeowners Energy Efficiency Loan Program (HEELP) offers 1% APR loans up to $10,000 for specific energy efficiency repairs for low and moderate income households. The loans can pay for:

  • Air sealing, insulation and ductwork
  • Energy-efficient windows and doors
  • Energy-efficient heating or cooling system repairs or replacements
  • Roof replacements

For more information about HEELP, please visit; email and specify HEELP in the subject line; or call PHFA
at 800-822-1174.


Agency Portal

In Pennsylvania

In West Virginia


  • PA 211
  • Customer Referral Guide
  • PA LIHEAP Application
  • Budget Advisor is a free, confidential tool that works with you to create a winning budget strategy based upon your income and lifestyle. You can use the simple step-by-step program to enter your income and expenses. Budget Advisor will then create a list of expert strategies, tips and suggestions to help you develop a game plan.  Click here to get started.

Peoples Natural Gas is a member company of the National Energy and Utility Affordability Coalition.