 Customers of Peoples Natural Gas can choose to buy their gas from suppliers other than Peoples Natural Gas. Peoples Natural Gas continues to deliver the gas to your home. As a result, potential natural gas suppliers may request certain customer-specific information from Peoples Natural Gas. The Pennsylvania Public Utility Commission therefore has adopted the following requirements for the release of residential and commercial customer information. Peoples Natural Gas will continue its practice to restrict industrial customers' information unless the customer has affirmatively consented to its release.
- Peoples Natural Gas or any natural gas supplier may release customer information as long as the customer first has been notified and has been given a convenient method of notifying Peoples Natural Gas or the natural gas supplier of its desire to restrict the release of the information. You have several options:
- You may choose to restrict the release of all your customer information. If you tell us that you want your customer information (name, billing address, service address, rate class, account number and historical billing data) to be kept private, then we will not release this information to a third party.
- You may choose to restrict the release of only historical billing data. If you tell us that you do not want historical billing data released, we may release your name, billing address, service address, rate class (i.e. residential) and account number to a third party, but we will not release your historical billing data or your telephone number.
- You may choose not to restrict the release of your customer information. If you do not wish to restrict your customer information, you do not need to do anything. Your customer information, except for your telephone number, may be released to a third party. Information to be released will include your name, billing address, service address, rate class (i.e. residential), account number and historical billing data.
Note: The Eligible Customer List is updated throughout the year. Customer telephone numbers will NOT be released under any circumstances.
To Restrict Your Information - Call 1-800-764-0111 and either opt-out using the automated menu option or speak with a Customer Service Representative.
- Send a letter to Peoples Natural Gas, P.O. Box 535323, Pittsburgh, PA 15253-5323
If You Change Your Mind
You may change your mind at any time and decide to restrict your information (or release some or all of it) on a forward-going basis. Just give us a call at 1-800-764-0111 or notify us by letter to, Peoples Natural Gas, P.O. Box 535323, Pittsburgh, PA 15253-5323 | Available Information |